Refund policy

Returns, Refunds and Cancellations

Made-to-order products
SlowWa products are made to order by our production partners after an order is placed. Please review the product description, size, materials and what is included before placing your order.

Change of mind
Because our products are made to order, we do not generally accept returns or exchanges if you change your mind, choose the wrong size or colour, or decide that you no longer want the item. This change-of-mind policy does not affect your rights under the Australian Consumer Law or any other applicable consumer protection law.

Damaged, defective or incorrect items
If your order arrives damaged, defective, misprinted or different from what you ordered, please contact SlowWa as soon as reasonably possible at petetange@gmail.com. Please include your order number, a description of the issue and clear photos of the product and affected area, if available. We may ask for further information or proof of purchase to help us assess the issue. We will explain the next steps before asking you to return an item.

Your rights under the Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to choose a refund or a replacement. Depending on the circumstances, you may also be entitled to compensation for reasonably foreseeable loss or damage.

If a product has a minor failure, we will provide an appropriate remedy within a reasonable time, which may include repair, replacement or refund. If the problem is not resolved within a reasonable time, you may have further rights under the Australian Consumer Law.

A request to contact us promptly does not impose a fixed deadline on your rights under the Australian Consumer Law. We will not require you to contact the manufacturer or production partner to obtain a remedy from SlowWa.

Returning an item with a problem
Please contact us before sending an item back so that we can explain the return process. If a product is confirmed to have a problem covered by the Australian Consumer Law, we will address reasonable return costs in accordance with that law. Original packaging is not required to exercise your consumer rights.

Cancellations and changes
If you need to change or cancel an order, please contact us as soon as possible. We may be able to assist before production starts. Once production has begun, changes or cancellations may no longer be possible. This does not affect any cancellation or other rights available under applicable law.